Information We Collect from You
- Non-Personal Information
- Personally Identifiable Information
- Automatically Gathered Information
- Children and Parents
How We Use and Disclose Information Collected
- Non-Personal Information Use and Disclosure
- Personally Identifiable Information Use and Disclosure
- Disclosures with Your Consent
- Additional Disclosures
- Access to Your Information
- Linked Third-Party Sites
Data Retention and Deletion
Compliance and Cooperation with Regulatory Authorities
Text Messaging Terms and Conditions
- Contact Us
INFORMATION WE COLLECT FROM YOU
When you use the Services, certain types of data may be collected from you, including: (1) Non-Personal Information; and (2) Personally Identifiable Information. For more detailed information on personal information from children, please refer to the “Children and Parents” section below.
We may automatically collect certain data regarding your use of or access to the Services, such as: the type of device you use to access the Services; the date and time you access the Services; the type of web browser you use to access the Services; and the sections within the Services that you access (collectively, “Non-Personal Information”). For more detailed information, please refer to the “Automatically Gathered Information” section below.
Personally Identifiable Information
Automatically Gathered Information
DMG automatically tracks certain information about you based upon your behavior while visiting the Website. This information is used to better understand and serve you by responding to your particular interests and needs.
Internet Protocol Address
We collect an IP address from all visitors to our Website. An IP address is a number that is automatically assigned to a computer when a computer accesses the Internet. We use IP addresses based on our legitimate business interest to help diagnose problems with our server, administer our Website, analyze trends, track user movement on the Website, gather broad demographic information for aggregate use in order for us to improve the Website, and deliver personalized content.
Use of “Cookies”
Children and Parents
The Services are not designed nor intended to collect personal information from children under the age of 18, however parents or legal guardians may use the Services to upload information related to the care of their children or legal dependents. We apply the same rigorous privacy policies set forth in the Health Insurance Portability and Accountability Act of 1996 to children’s information.
DMG does not specifically or knowingly provide or market our Services to children under the age of 18. So that we may comply with the Children’s Online Privacy Protection Act, we ask that children under the age of 18 do not provide or attempt to provide any personal information on or through the Services. If a parent believes that his or her child has provided us with personal information, he or she can contact us via email and we will promptly delete the information upon learning that it relates to a child under the age of 18.
HOW WE USE AND DISCLOSE INFORMATION COLLECTED
Generally, we may use and disclose the information that we collect for our business purposes, including operation of the Services, as well as development of new products and services. Such use and disclosure of information may vary with respect to the type of information collected, including: (1) Non-Personal Information; and (2) Personally Identifiable Information.
Non-personal Information Use and Disclosure
We use Non-Personal Information collected through the Services to monitor the performance and effectiveness of the Services, to help personalize your experience, for statistical and research purposes and for improving the functionality of the Services. This information may also be used for administrative purposes including, without limitation, to troubleshoot and resolve problems with the Services and to protect DMG, the Services and our users. We may rely on third-party partners to collect and analyze Non-Personal Information based on our instructions and subject to appropriate privacy and security measures.
Personally Identifiable Information Use and Disclosure
PII collected may be used for a variety of purposes, such as responding to requests for information, and creation of user accounts. We may disclose your PII to:
(i) our affiliates in your local jurisdiction, or other locations as necessary or appropriate, to assist us with responding to requests for information, and to provide other activities contemplated by the Services; and
(ii) business partners or service providers we use to perform site hosting, analytics, and other information technology and support functions on our behalf, and such activities are performed based on our instructions and in compliance with appropriate privacy and security measures.
Where permitted, your PII may also be used to create de-identified data sets.
Disclosures with Your Consent
Where appropriate and with your permission (obtained through the Authorization, as defined below, or otherwise), we may share your contact information with authorized testing sites, health care professionals involved in collection of any bio specimens, clinical laboratories that process collected bio specimens and relevant public health authorities, such as the Florida Department of Health (FDOH) and the United States Centers for Disease Control and Prevention (CDC), for purposes related to performing tests, administering and improving the testing program and for public health purposes; your information may be used by such third parties consistent with those purposes.
Screener Survey Responses
The Services include features that allow you to complete a screener survey, developed in consultation with CDC. The information collected in connection with the screener survey may include your age and/or date of birth, gender, recent travel history, current health status and any known contact with other individuals who may have been exposed to the virus responsible for COVID-19, referred to as SARS-CoV-2. Such information is collected for the purpose of determining whether you are eligible for testing under this program. Where appropriate and with your permission (obtained through the Authorization, as defined below, or otherwise), we may share your screener survey responses with authorized testing sites, health care professionals involved in collection of any biospecimens, clinical laboratories that process collected biospecimens and relevant public health authorities, such as the FDOH and CDC, for purposes related to performing tests, administering and improving the testing program and for public health purposes; your information may be used by such third parties consistent with those purposes.
In the event that the screener survey determines that you are eligible for testing under this program, you may receive certain scheduling information, including the date(s) and times during which you may present at your assigned site for testing. Where appropriate and with your permission (obtained through the Authorization, as defined below, or otherwise), we may also provide such scheduling information (together with your contact information) to authorized testing sites, health care professionals involved in collection of any biospecimens, clinical laboratories that process collected biospecimens and relevant public health authorities, such as the FDOH and CDC, for purposes related to performing tests, administering and improving the testing program and for public health purposes; your information may be used by such third parties consistent with those purposes.
Authorization / Release of Medical Information
The Services include features that allow you to complete an Authorization / Release of Medical Information (the “Authorization”), which may be required in order for you to access certain portions of the Services. The Authorization may collect certain information, including your full name, initials and electronic signature. Such information is collected for the purpose of executing the Authorization. Where necessary, we may share an executed copy of the Authorization with authorized testing sites, health care professionals involved in collection of any biospecimens, clinical laboratories that process collected biospecimens and relevant public health authorities, such as the FDOH and CDC, for purposes related to performing tests, communicating test results, administering and improving the testing program and for public health purposes; your information may be used by such third parties consistent with those purposes.
DMG may share your information with certain service providers engaged to perform services on our behalf, including but not limited to the following:
Google: DMG leverages certain technology and services from Google LLC, including cloud services, security services, data storage, website hosting and other support functions. Google’s access to data is strictly limited to the purpose of providing such services to DMG. Your data collected through the Services will never be joined with your data stored in Google products without your explicit permission.
Salesforce: DMG leverages certain technology services from Salesforce.com, Inc., including customer relationship management solutions. Salesforce’s access to data is strictly limited to the purpose of providing such services to DMG.
Access to Your Information
We aim to provide you with access to your personal information gathered through the Services. In some circumstances you may have the right to review or request your personal information, or request that it be updated or deleted, by contacting us using the method below under the caption “Contact Us.” However, to the extent permitted by law, we may reject requests that are unreasonably repetitive, unduly burdensome, risk the privacy of others, or would be very impractical to honor.
To the extent practicable, where we can provide our users with information access and correction through the Services, we will do so for free, except where it would require a disproportionate effort. We aim to protect information gathered through the Services from accidental or malicious destruction.
Linked Third-Party Sites
We work hard to prevent unauthorized accessing, alteration, disclosure, or destruction of the information that we hold. We have many data security safeguards in place, and we regularly review our security practices to proactively guard against unauthorized access.
We strive to maintain the security of your information by using appropriate measures designed to protect our systems. However, we cannot guarantee the security of any information that is disclosed online. Consequently, we do not represent, insure or warrant the security of any information you transmit, and you do so at your own risk.
DATA RETENTION AND DELETION
For some data, you can request deletion whenever you like, some data is deleted automatically, and some data we retain for longer periods of time when necessary. When data is deleted, we follow internal policies and procedures to make sure that your data is safely and completely removed from our servers or retained only in anonymized form.
Data Retained Until You Request Deletion.
Data That Expires After a Specific Period of Time
In some cases, we store data for a predetermined period of time. For each type of data, we set retention timeframes based on the reason for its collection. Where applicable, we also take steps to anonymize certain data within set time periods.
Information Retained for Extended Time Periods for Limited Purposes.
Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. Reasons we might retain some data for longer periods of time include:
- Security, fraud & abuse prevention
- Financial record-keeping
- Complying with legal or regulatory requirements
- Ensuring the continuity of our Services
- Direct communications with DMG
We try to ensure that our Services protect information from accidental or malicious deletion. Because of this, there may be delays between when something is deleted and when copies are deleted from our active and backup systems. For our active systems, this process generally takes around two months from the time of deletion; however, data can remain on backup systems for up to six months.
In addition to the general description above, we will retain your data only for so long as necessary to fulfill the above stated purposes or until applicable emergency declarations related to COVID-19 expire or are otherwise terminated, whichever is later. Thereafter, we will delete your information collected through the Services, unless you separately authorize further retention and uses of your information.
COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES
TEXT MESSAGING TERMS AND CONDITIONS
DMG offers access to certain service messages via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. Enrollment in text alerts requires a user to provide a mobile phone number with an area code within the 50 United States or the District of Columbia. By enrolling to receive DMG text alerts, you agree to these terms and conditions, which become effective upon your enrollment.
You acknowledge that text alerts will be sent to the mobile phone number you provide to DMG. Such alerts may include limited personal information such as testing appointment reminders, and whoever has access to the mobile phone or carrier account will also be able to see this information. DMG does not impose a separate charge for text alerts; however, your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges. You may opt-out of such services at any time.
The DMG text alert programs are offered on an “as is” basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. DMG may change or discontinue any of its text alert programs without notice or liability to you.
If you have any questions or concerns regarding the information gathered through the Services, or would like to submit a request related to your information (including requests to review, update or delete your information), please let us know by emailing us at [[email protected]]